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Lead, prospect, opportunity...these are all terms that you hear a lot, particularly in sales and marketing. All too often, people use...

Image by StartupStockPhotos from Pixabay For at least the past decade, outsourcing customer service has become the norm rather than an...

Despite the setbacks caused by the pandemic's disruption, retail sales around the world are projected to grow to approximately $26.7...

Image by Pexels from Pixabay How long does it take your company to respond to a lead or inquiry? Research shows that this is a key factor...

I’ve only left one job for the sole reason of it being toxic. Media from Wix.com. A c-level leader was a professional gaslighter,...

Women, listen up! Stop 🛑 giving your salary ranges when interviewing. Image from Media by Wix. I’m helping a SAHM go back to work. She's...

A couple years ago, I worked for a company that claimed they were more like a family than a company. Image by JerzyGorecki from Pixabay....

Growth is one of the essential elements necessary for any business to thrive. But for many companies, the process poses a struggle that's...

In business, it’s inevitable that people come and people go. But employee turnover is more costly than you may realize. Although the cost...

Image by 14995841 from Pixabay Four out of five employees have worked with a toxic colleague according to recent research from Fierce,...

Image by StockSnap from Pixabay Is it possible to be successful without leads? In the short-term, sure. But for long-term success, you...

Image by Free-Photos from Pixabay The average employee turnover rate in the U.S. hovers around 22% during most years. The 2021 report...

At the heart of stellar customer service? A stellar customer service operations team. These are the professionals who keep everything on...

Partnership: A partnership is an arrangement where parties, known as business partners, agree to cooperate to advance their mutual...

There's a way of thinking in the business world that suggests the average person is capable of managing seven people, give or take a...

Organizational structure and performance go hand-in-hand. The organizational structure is the system a business uses to determine how...

During the pandemic, we lost more than 100,000 small businesses according to The Washington Post. Although agility wouldn’t have saved...

I get a lot of messages about how to start a podcast and what advice I might have. Image by florantevaldez from Pixabay. So, here it is:...

In our leadership meeting this week, we were asked what was the best advice someone ever gave us. I went last. I’ve been given a lot of...

In the post-pandemic workplace, burnout seems to be higher than ever. According to a recent study from Indeed, which then compared its...