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9 years old: I had my first run-in with the police 11 years old: I was kicked out of private school for repeatedly fighting 12 years old:...

Names matter. Spelling of names matter. Pronunciation of names matter. Our names are our identities. My name is actually pretty simple,...

Why do companies struggle so much when using freelancers? Because your onboarding sucks. Photo by Media from Wix. We don’t give the same...

A woman shouldn’t have to wonder if a man is hitting on her in a work setting if he asks her to grab lunch or a drink. I never used to...

A couple years ago, I worked for a company that claimed they were more like a family than a company. Image by JerzyGorecki from Pixabay....

It does not make sense to hire smart people to then tell them exactly what to do and how to do it. We bring these people onboard to bring...

The pandemic has shaken up the workplace, accelerating many of the trends that already existed and likely changing the landscape for...

With health protocols still in place, expanding your business with remote workers is one of your most viable options to spur and maintain...

In business, it’s inevitable that people come and people go. But employee turnover is more costly than you may realize. Although the cost...

If you're not PMP certified then you're not a real Project Manager. 👌 Image by Goumbik from Pixabay. In fact, most recruiters/companies...

Image by 14995841 from Pixabay Four out of five employees have worked with a toxic colleague according to recent research from Fierce,...

Image by Free-Photos from Pixabay The average employee turnover rate in the U.S. hovers around 22% during most years. The 2021 report...

At the heart of stellar customer service? A stellar customer service operations team. These are the professionals who keep everything on...

I spent the last 3 days away at a leadership offsite. A very relaxing offsite filled with team building consisting of boat rides,...

There's a way of thinking in the business world that suggests the average person is capable of managing seven people, give or take a...

Organizational structure and performance go hand-in-hand. The organizational structure is the system a business uses to determine how...

Image by Tumisu from Pixabay A 2017 Statista study reveals that software development is the most outsourced IT function by IT leaders...

In the post-pandemic workplace, burnout seems to be higher than ever. According to a recent study from Indeed, which then compared its...

More than $1.5 trillion is lost every year because of shoddy customer service. The importance of great customer service clearly can’t be...

If we’ve learned anything from the pandemic, it’s this: Remote work is here to stay. And not only is it a viable option, but it’s also...