Why Quality Over Quantity Matters When You're Scaling a Business
Essential for growth, but difficult to execute. The importance of getting it right can't be understated. The reward is growth that’s...
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Brianna Dunbar
- Nov 9, 2022
- 2 min
5 Benefits of Outsourcing Customer Service
Image by StartupStockPhotos from Pixabay For at least the past decade, outsourcing customer service has become the norm rather than an...
Brianna Dunbar
- Oct 5, 2022
- 4 min
7 Essential Questions to Ask Yourself to Improve Your Sales Process Efficiency
Image by Pexels from Pixabay How long does it take your company to respond to a lead or inquiry? Research shows that this is a key factor...
Brianna Dunbar
- Sep 15, 2022
- 1 min
Onboarding Freelancers
Why do companies struggle so much when using freelancers? Because your onboarding sucks. Photo by Media from Wix. We don’t give the same...
Brianna Dunbar
- Aug 17, 2022
- 2 min
The Truth About Company Culture During Periods of Layoffs
A couple years ago, I worked for a company that claimed they were more like a family than a company. Image by JerzyGorecki from Pixabay....
Brianna Dunbar
- Aug 11, 2022
- 4 min
The New Negotiation Over Job Benefits and Perks in Post-Covid Hybrid Work
The pandemic has shaken up the workplace, accelerating many of the trends that already existed and likely changing the landscape for...
Brianna Dunbar
- Aug 4, 2022
- 2 min
5 Tips When Expanding Your Business with Remote Workers
With health protocols still in place, expanding your business with remote workers is one of your most viable options to spur and maintain...
Brianna Dunbar
- Jul 28, 2022
- 4 min
9 Surefire Tips to Reduce Employee Turnover
In business, it’s inevitable that people come and people go. But employee turnover is more costly than you may realize. Although the cost...
Brianna Dunbar
- Jun 30, 2022
- 3 min
Customer Service: Tips on How to Scale Your Operations
At the heart of stellar customer service? A stellar customer service operations team. These are the professionals who keep everything on...
Brianna Dunbar
- Jun 22, 2022
- 3 min
How Entrepreneurs Can Thrive in Today's Economy
The only thing we know about today’s economy for sure is that it’s filled with uncertainty. While the coronavirus continues sweeping the...
Brianna Dunbar
- Jun 8, 2022
- 1 min
What is a Partnership and What Should We Look for in a Partner?
Partnership: A partnership is an arrangement where parties, known as business partners, agree to cooperate to advance their mutual...
Brianna Dunbar
- Jun 3, 2022
- 4 min
The 5 Types Of Organizational Structures
Organizational structure and performance go hand-in-hand. The organizational structure is the system a business uses to determine how...
Brianna Dunbar
- May 26, 2022
- 2 min
5 Things to Avoid When Outsourcing Software Development
Image by Tumisu from Pixabay A 2017 Statista study reveals that software development is the most outsourced IT function by IT leaders...
Brianna Dunbar
- May 21, 2022
- 3 min
Embracing an Agile Culture for Business Growth
During the pandemic, we lost more than 100,000 small businesses according to The Washington Post. Although agility wouldn’t have saved...
Brianna Dunbar
- May 6, 2022
- 3 min
Customer Service: Tips on How to Scale Your Operations
More than $1.5 trillion is lost every year because of shoddy customer service. The importance of great customer service clearly can’t be...
Brianna Dunbar
- Apr 27, 2022
- 3 min
How to Grow Your Business With a Remote Team
If we’ve learned anything from the pandemic, it’s this: Remote work is here to stay. And not only is it a viable option, but it’s also...
Brianna Dunbar
- Apr 19, 2022
- 4 min
Growth vs Scaling: What's the Difference and Why Does it Matter?
The failure rate of startups is startling. Some people estimate that only around 1% actually make it. Others are a bit more optimistic...
Brianna Dunbar
- Apr 13, 2022
- 4 min
What is Agile Methodology in Project Management?
Reduced waste, increased transparency. Those are just two of the benefits that the Agile methodology brings to the table. It holds the...
Brianna Dunbar
- Mar 10, 2022
- 4 min
Best Accounting Software
Accounting is a vital part of any business, regardless of its size. Even if you’re a freelancer or a solopreneur, you need to track your...
Brianna Dunbar
- Mar 3, 2022
- 2 min
Onshore, Nearshore, Offshore: What Is Best?
Image by Pexels from Pixabay Onshore, nearshore, and offshore outsourcing practices each offer unique advantages to different types of...
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