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At the heart of stellar customer service? A stellar customer service operations team. These are the professionals who keep everything on...

The only thing we know about today’s economy for sure is that it’s filled with uncertainty. While the coronavirus continues sweeping the...

During the pandemic, we lost more than 100,000 small businesses according to The Washington Post. Although agility wouldn’t have saved...

Technology’s disruptive power has been steadily altering the way we work for many years now. Image by Lorenzo Cafaro from Pixabay From...

Less waste, more agility. That’s at the heart of the LEAN approach to process improvement, a methodology that strives to give customers...

Who would have imagined at this time last year that we’d be up against the record numbers of hardships? After all, before COVID, the...