Brianna DunbarDec 14, 20223 minLead vs Prospect vs Opportunity, and How to Upgrade One to AnotherLead, prospect, opportunity...these are all terms that you hear a lot, particularly in sales and marketing. All too often, people use...
Brianna DunbarNov 9, 20222 min5 Benefits of Outsourcing Customer ServiceImage by StartupStockPhotos from Pixabay For at least the past decade, outsourcing customer service has become the norm rather than an...
Brianna DunbarOct 26, 20222 minPros and Cons of Outsourcing Customer ServiceHow will outsourcing benefit you if you own a business with operations that involves considerable customer engagement? Image by Lorenzo...
Brianna DunbarJun 30, 20223 minCustomer Service: Tips on How to Scale Your Operations At the heart of stellar customer service? A stellar customer service operations team. These are the professionals who keep everything on...