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Lead, prospect, opportunity...these are all terms that you hear a lot, particularly in sales and marketing. All too often, people use...

Image by StartupStockPhotos from Pixabay For at least the past decade, outsourcing customer service has become the norm rather than an...

How will outsourcing benefit you if you own a business with operations that involves considerable customer engagement? Image by Lorenzo...

At the heart of stellar customer service? A stellar customer service operations team. These are the professionals who keep everything on...

More than $1.5 trillion is lost every year because of shoddy customer service. The importance of great customer service clearly can’t be...

While some CRMs are designed for big businesses, there are many out there that are just perfect for small business use. The best of the...