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Lead vs Prospect vs Opportunity, and How to Upgrade One to Another

Lead, prospect, opportunity...these are all terms that you hear a lot, particularly in sales and marketing. All too often, people use...

5 Benefits of Outsourcing Customer Service

Image by StartupStockPhotos from Pixabay For at least the past decade, outsourcing customer service has become the norm rather than an...

Pros and Cons of Outsourcing Customer Service

How will outsourcing benefit you if you own a business with operations that involves considerable customer engagement? Image by Lorenzo...

Customer Service: Tips on How to Scale Your Operations

At the heart of stellar customer service? A stellar customer service operations team. These are the professionals who keep everything on...

Customer Service: Tips on How to Scale Your Operations

More than $1.5 trillion is lost every year because of shoddy customer service. The importance of great customer service clearly can’t be...

Best Small Business CRM Software

While some CRMs are designed for big businesses, there are many out there that are just perfect for small business use. The best of the...